Job Description

Position Summary:

At Chick-fil-A Merrimon Avenue, our Team Member Promise is to help team members become who they need to be so they can become what they want to be . As the Training & Development Coordinator, you are the steward of that promise—equipping our team to grow in both skill and character while fostering a world-class culture and delivering world-class results. You will lead the training strategy across all areas of the business, creating systems that develop confident, competent, and caring team members and leaders.

Key Responsibilities:

Training & Development

• Build, lead, and refine a comprehensive training program for all roles—from new hires to emerging leaders.
• Oversee all onboarding, operations, and leadership development tracks with clarity, consistency, and excellence.
• Develop and implement individualized growth plans and learning paths for team members pursuing leadership or career goals.
• Ensure every team member is trained in both technical proficiency and emotional intelligence.

Culture Leadership

• Promote and protect a culture where people feel seen, heard, and belong.
• Reinforce Chick-fil-A Merrimon Avenue’s commitment to service, hospitality, integrity, and teamwork.
• Embody and teach the values that drive our culture — a culture of joy, ownership, and purpose.

Coaching & Mentorship

• Coach team leaders and trainers to effectively develop others.
• Facilitate regular feedback loops and one-on-one development conversations.
• Celebrate progress, identify potential, and intervene early with performance concerns.

Operational Alignment

• Partner with leadership to ensure training aligns with operational goals (speed, hospitality, cleanliness, accuracy, etc.).
• Ensure readiness and training support for new initiatives, product launches, and seasonal priorities.
• Audit training execution and adjust systems for continuous improvement.

What Success Looks Like:

• New hires are confident, capable, and connected.
• Team member retention and satisfaction improve.
• Leadership pipeline is active and healthy.
• Operational performance improves as a result of training.
• Culture metrics show alignment with our team’s mission and purpose.

This Role Is For You If You Are:

• Passionate about people and their growth
• A clear communicator and inspiring teacher
• Organized, detail-oriented, and a systems thinker
• Committed to excellence in both training and hospitality

Qualifications:

• Chick-fil-A experience (minimum 1 year preferred)
• Leadership or training role in a fast-paced or hospitality environment
• Experience developing others through teaching, coaching or mentorship
• Flexible availability including nights & Saturdays
• Bachelor’s Degree in Education, Human Resources, Business Development, Communications or other service & hospitality-related field

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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