Job Description

Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.

• Conducts oneself as a positive role model and example to staff.
• Maintains a “can do” and “guest first” attitude at all times.
• Practices efficient and effective procedures.
• Reads and understands English to comply with function directions.
• Schedules staff and work according to productivity standards and scheduled occupancy.
• Supervises the work activities of the housekeeping staff under the direction of the Operations Manager.
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures.
• Addresses guest complaints regarding cleanliness and service complaints.
• Inspects all completed guest rooms for compliance with brand standards.
• Reports any maintenance repairs to Chief Engineer.
• Assures requests are made in a timely manner.
• Reviews systems daily; finds and corrects any mistakes or discrepancies.
• Coordinates with front desk team daily to ensure guests' special requests are met.
• Monitors inventory to ensure a sufficient amount of necessary supplies are on hand.
• Takes control of lost and found as appropriate.
• Takes the responsibilities of housekeeping attendant, laundry, or houseman when necessary.
• All other duties assigned.

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